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Your IT, Truly Cared for
Managed IT Services
We deliver fully managed IT services in Canberra so that IT stops being your problem. We take complete ownership of your IT environment.
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Our Promise
Your IT managed the right way, from day one
At AUIT, we provide managed IT services in Canberra with a full-ownership approach. We take care of your IT environment, your network, and guarantee your peace of mind.
With over 200,000 support tickets resolved over the last 20 years, we've maintained a 9.9 out of 10 average ticket score and a 96.33% customer satisfaction rate. That is managed IT support services you can count on.
When it comes to managing your IT, our team knows exactly what your Canberra business needs to stay running.
What You get
Managed IT service in Canberra that actually fixes things
We answer calls in under 15 seconds on average. When something breaks, you reach a real person fast. No waiting, no bots, no frustration.
Our IT management services feature unlimited onsite support, fixed monthly pricing, and a dedicated account manager. You always know who to call and what you are paying.
As a Microsoft Gold Solutions Partner with ISO27k certification and ASD Essential 8 alignment, our managed IT support gives your business a strong, reliable foundation to grow on.
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Our services
Managed IT services in Canberra built for your business
We cover every part of your IT environment. Explore the services included in your managed plan.
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Let's take IT off your plate
Slow systems, downtime, and recurring problems shouldn’t be normal. Let’s fix your IT properly.
Frequently asked questions (FAQs)
What does managed IT services in Canberra actually include?
Our managed IT services in Canberra cover your full IT environment. That means network monitoring, helpdesk support, cybersecurity alignment, onsite visits, and a dedicated account manager who knows your business.
We take ownership of your IT so you are not left guessing. Every issue, every request, and every risk is handled by our team. You do not need to manage vendors or chase down support.
The goal is simple. IT stops being your problem. We handle it completely so you can focus on running your business.
How is AUIT different from other managed IT support providers?
We answer phone calls in under 15 seconds on average. We have resolved over 200,000 support tickets and hold a 96.33% customer satisfaction score. Those are not just numbers. They reflect how seriously we take every client relationship.
Our managed IT support also comes with fixed monthly pricing based on a contract, not a per-user or per-device count. That means no bill surprises and no rate increases mid-contract.
We are also a Microsoft Gold Solutions Partner with ISO27k certification and ASD Essential 8 alignment. That is the kind of credibility that protects your business.
What if I am stuck in a contract with another IT provider?
We know switching IT managed services can feel complicated, especially when you are tied to an existing contract. That is why we offer a transition discount to make it easier.
If you have a signed contract with your current provider that has not ended, we will discount your AUIT managed plan by an equal amount for up to 3 months. That makes moving early effectively free. This offer applies when you sign a 3-year contract with us.
We want the move to feel right for your business, not costly. Our onboarding team handles the transition so it is smooth from day one.
What IT management services do you provide for trades and legal firms?
We have strong experience supporting trades businesses, real estate agencies, legal firms, membership organisations, and industry bodies across Canberra. Each industry has different needs, and we understand them well.
For legal clients, we even built the contract management portal for the ACT Law Society, where every residential property sale in the Australian Capital Territory generates its contract template. That is the depth of IT management services we bring to professional sectors.
Whether your team is in the office or out in the field, we make sure your IT works the way your business works.
Is there a risk if I am not happy with your IT managed support?
We offer a 30-day cancellation period on every new managed service contract. If you are not satisfied with our IT managed support in the first 30 days, you can cancel with no questions asked.
We also include a full professional onboarding process with dedicated onboarding staff. Our experience has shown us that a great start leads to a great long-term relationship. We do not rush it.
Every new client also receives a free Dell Pro16 laptop and a free AUIT cybersecurity baseline assessment valued at $4,000. You start with real value from day one.
How does your managed IT services in Canberra help control our monthly IT costs?
Our managed IT services in Canberra uses fixed-fee contracts so you always know what you will pay. Pricing is based on your contract, not your device count or user count, which means your bill stays predictable even as your team grows.
Long-term contracts also protect you from price increases. You lock in your rate and plan your IT budget years into the future. One of our clients saved over $500 per month after we consolidated their server environment as part of their managed plan.
IT support in Canberra should never feel like a financial gamble. With AUIT, it never does.