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About us
IT support that truly cares
We believe IT support should make your life easier.
For more than 20 years, we've helped Canberra businesses stay productive and secure with reliable IT services and genuine customer care.
We work with businesses that want more than quick fixes. Our team responds fast, solves problems fully, and takes ownership of your technology so you can focus on running your business.
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Fast response
Calls answered in under 15 seconds.
Unlimited support
Onsite help whenever you need it.
Our Trusted Results
9.9 out of 10
Ticket feedback
200,000+
Tickets closed
96.33%
CSAT score
15 seconds
Call answer
Our story
How we started AUIT
We spent most of our careers in IT, long before cloud, cybersecurity, and managed services became buzzwords.
Back when we worked at a local Canberra internet service provider, we helped grow it into the largest ISP in the region. Not because of flashy marketing or aggressive sales, but because we took care of customers properly.
When that company was eventually sold to a national provider, we saw what happens when customer care stops being the priority.
So we made a decision: We would build an IT company where customers always come first. That vision gave birth to AUIT.
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Core Values
Our guiding principles
Customer care
Understanding needs
User-focused systems
Security first
Customer care
Our solutions are designed for real people, making technology simple, easy, and helpful for everyone on your team.
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Understanding needs
We listen carefully, ask questions, and make sure we truly understand your challenges before we act.
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User-focused systems
Our solutions are designed for real people, making technology simple, easy, and helpful for everyone on your team.
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Security first
We protect your data and business from threats, so you can work with peace of mind every day.
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Our ideal Clients
Who we support best
We help Canberra businesses from 20 to 100 people who want real support and honest answers.
Canberra and ACT businesses
Legal, real estate, and trades
Memberships and industry bodies
20 to 100 staff teams
Testimonials
Feedback from our clients...
We have recently changed our IT service provider to AUIT. The change has been nothing but extraordinary for our business. The advice given was communicated extremely well and made the process very easy. The whole team at AUIT are friendly, responsive and seem to happily go out of their way to ensure your needs are not only met but exceeded. If you are looking at changing or choosing an IT service provider, go with AUIT, you won’t regret it.
Ian McNamee
AUIT have been the IT Service provider for Excelerated Consulting for over 12 years and we continue to have a strong working relationship. Steve and the team provide exceptional service, advice and assistance for regular business as usual requirements, emergency and ad-hoc support. AU•IT are very proactive in their support and recommendations and we greatly value their advice and assistance
Excelerated Consulting
The team at Au-it are exceptional and always there when you need them. We moved our business to Au-it from another Canberra based IT company around 18 months ago and the level of service we have been provided from all the team, especially Ryan, is exceptional no matter.how big or small the issue.
AU-IT got our whole team set up to work remotely due to Covid-19 in record time with no fuss. Their support and assistance has been invaluable during this time going above and beyond to make sure we could all work remotely.
I could not recommend AU-IT highly enough to any business looking for a local business providing exceptional service.
En Vogue
The future
A partner for the long term
We believe great IT support is about more than technology. It is about trust.
That means detailed onboarding, clear communication, dependable support, and long-term planning that helps your business grow with confidence.
It means putting customer care first. It means understanding your needs and doing what is right for your business. It also means being there when it matters most.
That's why beyond our standard support hours, we offer 24/7/365 emergency support for urgent after-hours issues. When something important goes wrong, you are never left on your own.
Our team
Meet our caring team
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Let’s make your IT one less thing to worry about
If you’re tired of unreliable support, slow responses, or feeling like just another ticket number, we are ready to show you a better way.