Deakin IT support

How do our support services deliver peace of mind?

Enjoy fast, friendly, and expert Deakin IT support that keeps your business running smoothly.

Deakin IT support with fast call answer times, excellent ticket feedback, industry experience, and reliable SLA performance

<15 seconds

Average phone call answer time

9.9/10

Average ticket feedback score

20+ years

Industry experience

200,000+

Support tickets closed within SLA

Deakin IT support

Why choose our support at Deakin?

Let us take the stress out of IT so you can focus on what matters most.

01

IT stops being your problem

When you sign with AUIT, IT stops being your problem—forever. We take ownership of your I.T environment, your cybersecurity, and your network.

02

Unlimited onsite support

You get unlimited onsite support, a dedicated account manager, and ISO27k Certified service. We align your systems with Essential 8 Security and guarantee our SLAs.

03

Fixed monthly fees

Enjoy fixed monthly managed service fees. Reduce your risk and know what you will pay up front, with pricing based on a fixed contract.

04

Long-term cost predictability

Long-term contracts mean you can predict your monthly I.T spend and guard against price increases, making planning easy.

05

Fast, friendly help

Our team is always ready to support, answer your questions, and solve your issues—no jargon, just real solutions.

06

Proactive risk reduction

If something breaks, slows down, or puts your business at risk, you can rely on us! We’re here to help before problems become emergencies. Let us take the hassle out of IT—reach out today to see how easy it can be.

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Deakin IT support featuring co-managed IT, security awareness training, automated patching, application control, and seamless onboarding

Deakin IT support

What features make our support services stand out?

We keep your technology simple, secure, and always available—so you can focus on your business.

Complete IT support

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We provide complete IT support and co-managed I.T. solutions, so you never have to worry about technology again.

Always here for you

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That we exist means you always have someone to call. We’re here for every question, big or small.

Security awareness training

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Knowbe4 Security Awareness Training and Cyber Security Training Escape Rooms help your staff stay alert and safe online.

Automated patching

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PatchmyPC keeps your systems updated and secure, without you lifting a finger.

Application control

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AirLock Application control ensures only trusted programs run on your devices, protecting you from threats.

Simple, seamless onboarding

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We make switching easy, handling every step so you can get back to business fast.

Deakin IT support

Our IT services in Deakin

We offer a full range of IT services in Deakin, designed to help your business stay secure, productive, and ready for anything.

Microsoft 365 specialists

We are a Microsoft Gold Solutions Partner, specialising in Microsoft 365 migrations and management for businesses of all sizes.

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Cyber security in Macquarie, including Microsoft 365, Essential 8 compliance, VoIP, IT consulting, and cloud infrastructure
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Cyber security in Macquarie, including Microsoft 365, Essential 8 compliance, VoIP, IT consulting, and cloud infrastructure

Cybersecurity experts

Our team holds ISO27k Cybersecurity certification and can help your business achieve the same high standards.

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02

Essential 8 alignment

We are compliant with the Australian Government Essential 8 ML2 and can uplift your systems to ML1, ML2, or ML3.

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03

VoIP phone systems

We support and migrate VOIP phone systems, keeping your communications clear and reliable.

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04

IT consulting

We streamline operations for trades and manufacturing businesses, reducing downtime and supporting growth.

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05

Infrastructure and cloud

We design, deploy, and manage cloud and on-premise infrastructure, so your business is always connected and secure.

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06

Deakin IT support

Who do we support with our services?

We proudly support a wide range of industries, tailoring our Deakin IT support to each sector’s unique needs.

Cyber security in Macquarie supporting SMBs, real estate, accounting, legal, trades, manufacturing, and membership organisations

Small and medium businesses

We help small and medium businesses stay secure, efficient, and competitive with reliable IT support and proactive solutions.

Real estate

Our team keeps your property management systems running smoothly, so you never miss a beat—or a sale.

Accounting and bookkeeping

We protect sensitive financial data and ensure your accounting software is always accessible and compliant.

Legal

Law firms trust us to safeguard confidential information and maintain secure, reliable access to case files.

Trades and manufacturing

We streamline operations for trades and manufacturing businesses, reducing downtime and supporting growth.

Industry bodies

We help industry bodies manage memberships, events, and communications with secure, easy-to-use technology.

Membership organisations

Our solutions keep your member data safe and your systems running, so you can focus on growing your community.

Deakin IT support delivering peace of mind, proactive cybersecurity, reliable service, and responsive support for growing businesses

What you’re getting with our Deakin IT support

When you partner with us, you gain time, peace of mind, and simplicity. We’re trustworthy and always have your best interests at heart.

When you sign with AUIT, IT stops being your problem—forever. We take ownership of your I.T environment, your cybersecurity, and your network. If something breaks, slows down, or puts your business at risk, you can rely on us!

We specialise in supporting businesses with 20-100 staff, delivering commitment to customer service, solving difficult problems, making your life easy, and providing friendly customer support.

Deakin IT support

Our local partnerships and accreditations

We are partnered and in the same family as GoHosting, a local Canberra-based web hosting and cloud services company, ensuring you have access to trusted, homegrown expertise and resources for all your digital needs.

Deakin IT support recognized through ISO27k certification, Microsoft Gold partnership, Essential 8 alignment, and ITIL best practices

Deakin IT support

Awards & recognition

Our commitment to excellence is recognised through ISO27k Certification, Microsoft Gold Solutions Partner status, and alignment with ASD Essential 8 and ITIL standards. Our team holds Microsoft Professional Certifications, reflecting our dedication to quality, security, and best practice in every aspect of our service.

You can trust us to deliver the highest standard of IT support and solutions.

Deakin IT support

What our clients say about our support services

Google Rating
4.7
26 reviews
Barry Skinner
Director Pathway Communications

Pathway Communication has been dealing with AUIT for over 10 years. They look after all our ICT needs from PC acquisition, set up, server maintenance and offsite backup. Any problems are rectified promptly

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Ian McNamee
Adam Jackson, Department Head
a month ago

We have recently changed our IT service provider to AUIT. The change has been nothing but extraordinary for our business. The advice given was communicated extremely well and made the process very easy. The whole team at AUIT are friendly, responsive and seem to happily go out of their way to ensure your needs are not only met but exceeded. If you are looking at changing or choosing an IT service provider, go with AUIT, you won’t regret it.

Excelerated Consulting
Stephanie Pelle, Practice Manager
a month ago

AUIT have been the IT Service provider for Excelerated Consulting for over 12 years and we continue to have a strong working relationship. Steve and the team provide exceptional service, advice and assistance for regular business as usual requirements, emergency and ad-hoc support. AU•IT are very proactive in their support and recommendations and we greatly value their advice and assistance

En Vogue
Nadia Kerin
a month ago

The team at Au-it are exceptional and always there when you need them. We moved our business to Au-it from another Canberra based IT company around 18 months ago and the level of service we have been provided from all the team, especially Ryan, is exceptional no matter.how big or small the issue.

AU-IT got our whole team set up to work remotely due to Covid-19 in record time with no fuss. Their support and assistance has been invaluable during this time going above and beyond to make sure we could all work remotely.

I could not recommend AU-IT highly enough to any business looking for a local business providing exceptional service.

LUTON
Richard Luton, Director
a month ago

We’ve relied on AUIT for their IT Solutions & Services for the past 15 years. The advice given over the years has been sound, trustworthy & innovative. They have kept us fully equipped & advanced in the fast paced world of technology. At AUIT, customer service comes first & we really feel that here at LUTON. I cannot recommend their services enough!

Fiona McConochie
4 months ago

AUIT have supported our company with outstanding service for several years now.  Very responsive and thorough, always following tickets through to resolution.  They take the time to understand our future vision and goals, and work with us to develop achievable plans on a timeline that suits our needs.  Easily one of the best I.T. MSPs I've worked with.

Bronwen Stead
2 months ago

AUIT has been supporting our organization for years and are a key support provider. They are responsive, supportive and collaborative. They have actively engaged with us on our organizational goals, providing their insight and actively supporting us in our innovations, as well as actively responding to issues as they arise. We appreciate their engagement with us.

Business Innovations
a month ago

AUIT has supported our business for over 20 years. Technology has advanced rapidly in that time, and the team at AUIT are always on the front foot, proactively contacting us to implement the required improvements to support our tech stack. Their support model goes above and beyond with a number of specialists on hand to assist whenever we require the assistance.

Casey Magnussen
a month ago

AUIT have been the ACT Law Society’s managed services provider of IT for the last decade. Over that time the AUIT’s quality of service, timeliness and reliability has consistently met expectations and provided a stable and cost-effective outsourced solution to the Society. We look forward to working with AUIT into the future.

Paul Coggan
a month ago

AUIT are proactive.  Their forward planing ensures our IT operates smoothly with very few problems arising.  Their guidance on which technology to adopt to keep our business running efficiently ensures we are ready for the challenges of tomorrow.

Steph Pelle
a month ago

We have been working with AUIT for over a decade. The team at AUIT are both extremely knowledgeable and professional, their advice and support services are extremely invaluable to our organisation.

ไหม พลประเสริฐ
a month ago

The team at AUIT have been supporting my business for 2 and a half years and they are always great.  Super efficient and helpful.

Malcolm MacDonnell
a month ago

We've been using AUIT for a long time, and are very happy with the support Steve and the team provide us.  I highly recommend them.

Daniel Rowley
a month ago

Great team who always go above and beyond to keep our business running smoooooooothly.

Nardia Kerin
a month ago

The team at Au-it are exceptional and always there when you need them. We moved our business to Au-it from another Canberra based IT company around 18 months ago and the level of service we have been provided from all the team, especially Ryan, is exceptional no matter.how big or small the issue.AU-IT got our whole team set up to work remotely due to Covid-19 in record time with no fuss. Their support and assistance has been invaluable during this time going above and beyond to make sure we could all work remotely.

I could not recommend AU-IT highly enough to any business looking for a local business providing exceptional service.

Danielle Little
a month ago

Always really efficient at looking after my Teams calls needs.

Kulchaya Boonwong
a month ago

Always great service from the AUIT team!

Rob Boyes
a month ago

Brilliant communications and technical knowledge.

Lauren Koopowitz
a month ago

Great customer service!

Ready for the next step?

Let’s make your IT simple, secure, and stress-free. Call 02 6176 3499 or email sales@auit.com.au to get started today.

Deakin IT support

Our satisfaction guarantee

We want you to feel confident in your choice. That’s why we offer a 30-day cancellation period.

If in the first 30 days you are not happy with our service, you can cancel the managed service contract, no questions asked. Your satisfaction is our priority, and we’re here to make IT support easy and risk-free.

Deakin IT support backed by a 30-day cancellation period and customer satisfaction promise

Deakin IT support

Want to talk about Deakin IT support?

Contact us now—your business deserves the best. Fast response and friendly help are just a call or click away.

Deakin IT support consultation request form for secure, reliable, and responsive business technology support
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Frequently asked questions

1

How quickly can your Deakin IT support team respond to urgent issues?

Our Deakin IT support team answers calls in under 15 seconds and resolves most issues quickly, so your business stays up and running with minimal disruption.

2

What makes your IT services in Deakin different from other providers?

Our IT services in Deakin include unlimited onsite support, fixed monthly fees, and a dedicated account manager, ensuring you always know who to call and what to expect.

3

Can you help my business with Deakin IT solutions for cybersecurity?

Yes, our Deakin IT solutions include ISO27k-certified cybersecurity, Essential 8 alignment, and staff training to protect your business from digital threats.

4

Do your Deakin IT services cover cloud migrations and Microsoft 365?

Absolutely. We are Microsoft Gold Solutions Partners and have migrated many businesses to Microsoft 365 as part of our IT services in Deakin.

5

What happens if I already have a contract with another MSP but want your Deakin IT support?

If you have an active contract, we’ll discount your managed service by the same amount for up to 3 months when you sign a 5-year agreement with us.

6

How do your Deakin IT support services help my business plan for the future?

Our fixed monthly contracts and long-term agreements make budgeting easy, while our proactive support ensures your technology is always ready for what’s next.

7

Will your IT services in Deakin help my staff with training and digital safety?

Yes, we offer Knowbe4 Security Awareness Training and Cyber Security Training Escape Rooms as part of our IT services in Deakin to keep your team safe and informed.

8

Can your Deakin IT support assist with VOIP phone systems and infrastructure upgrades?

Definitely. Our Deakin IT support includes VOIP migrations, infrastructure upgrades, and ongoing management to keep your communications and systems reliable.